Effective Date: 9/1/2025
Last Updated: 9/8/2025

Monarch Wellness (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and other contact details you voluntarily provide.
• Non-Medical Information: General intake information provided through contact forms, appointment requests, or marketing opt-ins.
• Automatically Collected Information: IP address, browser type, device information, and usage data collected through cookies or analytics tools.

Important: Please do not submit Protected Health Information (PHI) through this website. Use of this site does not create a doctor–patient relationship.

2. How We Use Your Information

We use the information collected for purposes such as:

• Scheduling consultations and responding to inquiries.
• Sending transactional communications (appointment reminders, account notifications, order confirmations).
• Sending promotional and marketing messages (with your consent).
• Improving our website, services, and patient experience.

3. SMS & Email Messaging Consent

By checking the consent boxes in our forms, you agree to receive communications from Monarch Wellness:

Transactional Messages Consent
“By checking this box, I consent to receive transactional messages related to my account, orders, or services I have requested. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.”

Marketing Messages Consent
“By checking this box, I consent to receive marketing and promotional messages, including special offers, discounts, new product updates among others from Monarch Wellness. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.”

You may opt out of promotional communications at any time by following unsubscribe instructions in emails or replying STOP to SMS messages.

4. HIPAA & Security

Monarch Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect sensitive health information where applicable.

• Do not submit PHI through website forms or email.
• Electronic communications via this site (forms, email, chat) may not be encrypted. By using them, you acknowledge and accept potential risks.
• Any PHI collected during treatment or telehealth visits will be handled in accordance with HIPAA privacy and security requirements.

5. Third-Party Services

• We use a HIPAA compliant CRM to securely store non-medical personal information such as contact details.
• We do not sell or rent personal information.
• Information may be shared only with trusted service providers or as required by law.

6. Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your information (subject to legal or medical recordkeeping requirements).
• Opt out of marketing communications at any time.

To exercise these rights, please contact us at the details below.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date will be updated accordingly. Continued use of our website or services indicates acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Monarch Wellness
833 N 900 W, Orem, UT 84057

📞 (385) 486-9060
✉️ [email protected]